PCMnetVoice
Key Benefits



Voice Mail


Unified Messaging


Find Me


Call Handling Modes


Message Notification


Automated Attendant






 


 

PCMnetVoice Key Benefits

Learn more about Shoretel

Voice Mail

The ShoreWare Voice Mail service is provided as a standard for all users. It requires no additional hardware, consumes no ports, and storage is limited only by the size of the server hard disk. In multi-site configurations, voice mail servers can be distributed at larger locations to provide survivable voice mail as well as save valuable WAN bandwidth. The voice mail system supports up to 10,000 mailboxes and features multi-lingual support for US English, UK English, Spain Spanish and France French.

Unified Messaging

The ShoreTel system provides integrated messaging for any PC desktop, as well as unified messaging with Microsoft Outlook. This includes voice mail messages delivered to your inbox, directory dialing using your contacts, contact screen pop, and calendar integration. Voice mail messages are stored in the industry-standard WAV Audio for Windows format, allowing you to play them on multimedia PCs, attach them to email messages or embed them in other documents. The ability to disperse voice mail messages to a group of people simultaneously ensures that the right people are alerted about issues and enhances customer responsiveness and service.

Find Me

The powerful Find Me feature allows calling parties the option find you on your cell phone, if you so desire. Only when you do not answer your cell phone is the call routed back to your voice mail for the caller to leave a message.

Call Handling Mode

With a wide array of call forwarding and personal greeting modes, any organization can present a highly professional image. Users can easily program customized responses to meet their individual needs. With just a mouse click, they select from an array of call handling options to manage incoming calls when they are in a meeting, working from home or out of town. Users can customize their own greetings, forward calls to another number, specify how quickly voice mail picks up a call, and be notified when a voice mail message is received.

Message Notification

Using the message notification feature, users can be notified via email, cell phone or pager when a message has arrived, eliminating time wasted in continually calling to check for new messages.

Automated Attendant

The ShoreWare Auto-Attendant service provides 24-hour automated call answering and routing to improve service and enhance your company's image for inbound callers. Outgoing prompts can be customized and linked to the time of day and/or day of the week. Individual groups, like technical support and sales organizations, can have their own menus with unique greetings and options. Like the ShoreWare Voice Mail service, the ShoreWare Auto-Attendant service also consumes no physical ports and can be distributed at larger locations to save valuable WAN bandwidth.

 

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