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Voice Mail
The ShoreWare Voice Mail service is provided as a standard
for all users. It requires no additional hardware, consumes
no ports, and storage is limited only by the size of the
server hard disk. In multi-site configurations, voice mail
servers can be distributed at larger locations to provide
survivable voice mail as well as save valuable WAN
bandwidth. The voice mail system supports up to 10,000
mailboxes and features multi-lingual support for US English,
UK English, Spain Spanish and France French.
Unified Messaging
The ShoreTel system provides integrated messaging for any PC
desktop, as well as unified messaging with Microsoft
Outlook. This includes voice mail messages delivered to your
inbox, directory dialing using your contacts, contact screen
pop, and calendar integration. Voice mail messages are
stored in the industry-standard WAV Audio for Windows
format, allowing you to play them on multimedia PCs, attach
them to email messages or embed them in other documents. The
ability to disperse voice mail messages to a group of people
simultaneously ensures that the right people are alerted
about issues and enhances customer responsiveness and
service.
Find Me
The powerful Find Me feature allows calling parties the
option find you on your cell phone, if you so desire. Only
when you do not answer your cell phone is the call routed
back to your voice mail for the caller to leave a message.
Call Handling Mode
With a wide array of call forwarding and personal greeting
modes, any organization can present a highly professional
image. Users can easily program customized responses to meet
their individual needs. With just a mouse click, they select
from an array of call handling options to manage incoming
calls when they are in a meeting, working from home or out
of town. Users can customize their own greetings, forward
calls to another number, specify how quickly voice mail
picks up a call, and be notified when a voice mail message
is received.
Message Notification
Using the message notification feature, users can be
notified via email, cell phone or pager when a message has
arrived, eliminating time wasted in continually calling to
check for new messages.
Automated Attendant
The ShoreWare Auto-Attendant service provides 24-hour
automated call answering and routing to improve service and
enhance your company's image for inbound callers. Outgoing
prompts can be customized and linked to the time of day
and/or day of the week. Individual groups, like technical
support and sales organizations, can have their own menus
with unique greetings and options. Like the ShoreWare Voice
Mail service, the ShoreWare Auto-Attendant service also
consumes no physical ports and can be distributed at larger
locations to save valuable WAN bandwidth.
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Voice Mail
